60 Day Easy Returns
Floto does its best to ensure that you are satisfied with every purchase. However, should any item fall short of your expectations for any reason, return it to us unused and we will refund your money or exchange it for your - whichever you choose.
Floto Monogram Return Policy – once you personalize a Floto leather bag, it’s yours and you cannot return it for remorse, however, it is still covered under warranty. If you want to see the bag first, you can order it and then return and re-order with monogram (you do have to pay for return shipping).
Easy Return Instructions: Within 60 days of receipt you can visit floto.com/easy to print a return UPS label and send it back to us. Upon receipt we will refund the price you paid, minus the return shipping cost. If you received the wrong item or damaged item we will refund the return shipping cost as well.
Old School Return Instructions: Within 60 days of receipt you can also ship the item back to us the old school way. Please print off our Return and Exchange Form and use your original order number as the RMA number.
Exchange Instructions: Please include the item you would like to exchange for through our Easy Return link, or a short note on our Return and Exchange Form with regards the model and color bag that you would like to exchange with. We will charge or credit any difference in price for the exchange to your account. As a courtesy we do not charge any additional shipping for domestic or Canadian exchanges. On international exchanges we charge a discounted $40 fee for USPS exchange shipping.
Natural Product Characteristics: Our products are made from natural materials which can vary slightly in color and texture. Slight variations in color are not considered defects but rather characteristics of natural full grain leather. Some of our bags are folded for shipping and storage - any creases caused in shipping will fully recover after its first use.
Please email firstname.lastname@example.org if you need assistance with a Floto product you have received.
Thank You! Grazie